For many months, like many of our customers, our business has been working through supply chain problems, labor shortages, and other day to day business challenges. This perspective is from a small business owner, and I am writing this after reading a great blog from Seth Godin (View it HERE!) We are a small team in a great industry where we are supported with a terrific group of industry manufacturing partners that allow us to supply our customers with customized marketing solutions (custom printed merchandise and apparel). Our part of the process is to select and/or recommend the best options and then help design the layout and our partners manufacture or pull from inventory and then customize and ship. In this challenging environment we just need to take a few more steps to do what we need to do to have our customers get those custom items on time. Our team is happy that we can generally do this without a hitch from our customers perspective as all of our preferred supplier partners have updated websites and great inside service reps that can give us timely checks on inventory and turn around times before we place an order. All of this allows us to be confident in our delivery times to our customers and to have a policy in our office of never knowingly taking an order that will not be delivered on time as defined by our customer.
The workaround for us in these strange times is first to let our customers know that generally more time is needed for any customized project. Second, when a rush order comes in to always look for ways to get it done, if possible, by calling on various supplier partners as some may be faster, have inventory or offer a better product as a solution so that this project can be filled. Third, is consult with our customer if the in-hands date can be extended, and if not, we let them know up front that we cannot take this order. This process can often be done within one or two days. We are in the business of helping our customers grow their business and rely on the campaigns that we are part of to be successful for us to succeed. We do agree with Seth Godin that customer service is free.
We always look forward to helping our clients Invite, Excite, Recognize, and Reward those important to them, and keeping their important projects on track. Our phone, virtual, or in person exploratory meetings are at no cost or obligation and are often accompanied by free samples. Let us show you how we can take your projects from start to finish!
Our team welcomes your questions, input, and referrals, so please do not hesitate to reach out and ask any questions you may have! You can reach Martin directly at 239-316-9367, or you can reach our office at 239-437-4370! We look forward to hearing from you!
We are available to our customers by phone, email, or at our physical location!